Careers

Job Vacancy:

Client Care Administrator

Are you the type of person who loves making customers happy? Do you enjoy being the first person that customers will meet? And do you love making that first impression a memorable one?

If so, we want to talk to you about a vital role in the front-of-house department of our rapidly growing physiotherapy, rehab, and Pilates clinic.

About Us:

JL PhysioFit was founded in 2020 by James Luccock. We work with clients of all ages who are struggling with pain or injury to help them get back to full health and fitness.

Our mission is to become the leading physiotherapy, Pilates, and rehabilitation clinic in the Northeast by providing exceptional services that focus on delivering long-lasting solutions for our clients.

We have a fabulous reputation in the local community (and beyond) and are looking for the right person to help us build on this.

The core values of the business include providing exceptional customer service, inspiring positivity, fostering trust, treating everyone with respect and compassion, maintaining an empathetic, friendly, and supportive atmosphere, and committing to achieving patient goals.

Alongside our physio services, we now have over a hundred members attending our Physio Led Pilates classes each week. This service embodies the vision and values of our business by helping clients improve their health over the long term.

Dealing with and providing exceptional service for our Pilates members will be a vital part of your role within the team.

This role will also give you the chance to work alongside some great people who are specialists in their field and all very passionate and committed to serving our clients in the best way we can.

Job Description:

As a Client Care Administrator, you will play a vital role in our front-of-house department, ensuring our customers have a memorable first impression and experience.

You will support our physiotherapists by managing their schedules, handling incoming phone calls, and assisting potential new clients in making informed decisions about our services.

Your responsibilities will also include following up with new inquiries and building relationships with clients.

Key Responsibilities:

• Serve as the first, friendly point of contact for clients coming into or contacting the clinic.
• Communicate the value of our services and explain the worth of our prices.
• Provide an exceptional experience for both new and returning clients.
• Ensure clients are excited about their first appointment and satisfied throughout their visit.
• Follow up with potential new clients to help them decide on our services.
• Assist with general admin and organisation tasks, such as ordering stock, keeping the clinic tidy, and sending forms and emails to clients.
• Work collaboratively with the client care team to ensure timely and effective communication.
• Follow up with past clients to check their satisfaction and discuss services for new issues.
• Foster deep relationships with clients to maximise referrals.
• Participate in clinic meetings or training sessions.
• Ensure smooth patient journeys by organising appointments and updating notes.
• Handle billing, invoicing, and adding payment information to patient records.
• Maintain a clean, tidy, and well-presented clinic environment.
• Be approachable and responsive to team members needing admin, clerical, or logistical support.

What You Need to Be Successful:

• Great telephone and in-person communication skills to quickly put clients at ease.
• Attention to detail to ensure no important details are missed.
• Organisational excellence, with the ability to prioritise, plan, and execute tasks effectively.
• Ability to build personal relationships and engage with patients positively.
• Willingness to be held accountable for performance and to contribute to continuous improvement.
• Ability to thrive in a results-oriented environment that encourages progress.

What We Offer:

• An opportunity to be in a vital role in a growing business.
• A competitive salary.
• Ongoing training and support in customer service.
• An environment that encourages development and values new ideas for client care.
• Opportunity to grow your hours and potentially develop into a full-time role over 6-18 months.
• Holiday entitlement and pension contributions.

How to Apply:

Please apply only if you have at least one year’s experience in a customer service role. Experience in a medical setting is not necessary.

If you are excited about this role, send your CV and a 500-word maximum covering letter explaining why you would be a great fit for our business, and what you would bring to the job.

Please send to: james@jlphysiofit.co.uk.