Julie has worked in the customer service industry for nearly 40 years, and has built her career primarily in the hotel, hospitality and health sectors – areas where exceptional service is an essential part of a customer’s total experience.
With her practice management experience, she knows how a professional small business should be run and prides herself on her exceptional customer service skills and attention to detail.
Having assembled and managed professional and friendly reception teams, she believes that a friendly, caring and helpful approach is extremely important, particularly when patients arriving at our clinic may be in a lot of pain and may be feeling nervous or apprehensive.
Julie says: “We want our patients’ experience at JL PhysioFit to be one where they feel they are in safe hands and they know that we really care.
“From the moment they come through our door until the moment they leave, it is our job to make every patient feel welcome and feel special – exactly the way that we would like to be treated ourselves”.
When she is not running our reception, she likes to cycle, sing, shop, and spend time with family.